Terms and Conditions

Effective Date: 9 September 2026 Last Updated: 9 September 2026

Welcome to GARI Governance Consultancy Services ("GARI", "we", "our" or "us").

These Terms & Conditions ("Terms") govern your access to and use of the GARI website, online learning platform, courses, training programmes, consultancy services, resources and other services provided by GARI.

By accessing or using the GARI website, creating an account, registering for a course or programme, submitting an enquiry, purchasing a service, or otherwise engaging with GARI, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you should not use the Website or Services.

These Terms should be read together with GARI's Privacy Policy, which explains how GARI processes personal data and the rights available to individuals under applicable data protection law, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") where applicable.

1. ABOUT GARI

GARI Governance Consultancy Services provides professional governance, leadership, learning, technology and development-related services.

Our services may include:

Corporate governance;
Board and directorship development;
Leadership development;
Professional training;
Executive education;
Online learning;
Digital learning;
Technology and digital transformation;
Strategic facilitation;
Enterprise development;
Smart projects;
Community development;
Entrepreneurship;
Capacity building; and
Other related consultancy, training and development services.

The services, programmes and courses offered by GARI may change from time to time.

2. DEFINITIONS

For purposes of these Terms:

"GARI", "we", "our" or "us" means GARI Governance Consultancy Services.

"Website" means the GARI website and related webpages, domains and digital properties operated or controlled by GARI.

"Services" means consultancy, advisory, training, learning, facilitation, technology, development and other services provided by GARI.

"Course" means an online or physical educational programme, training course, workshop, seminar, module or learning programme provided by or through GARI.

"Learning Platform" means the learning management system or other online technology platform used by GARI to deliver learning services.

"User", "you" or "your" means any person accessing or using the Website or Services.

"Client" means an individual, company, organisation, institution or other entity engaging GARI for Services.

"Content" means text, photographs, graphics, videos, audio, documents, course materials, presentations, templates, software, logos, trademarks, information and other materials made available through the Website or Services.

"Personal Data" means information relating to an identified or identifiable individual as defined by applicable data protection law.

"Data Protection Laws" means applicable laws and regulations concerning the protection of personal data, including the GDPR where it applies to the relevant processing activity.

3. ACCEPTANCE OF THESE TERMS

By using the Website or Services, you confirm that:

You have read these Terms;
You understand these Terms;
You agree to comply with them;
You will use the Website and Services lawfully;
Information you provide to GARI will be accurate and not misleading; and
You have the legal capacity required to enter into any applicable agreement.

If you use the Website or Services on behalf of an organisation, you represent that you have authority to act on behalf of that organisation where applicable.

4. CHANGES TO THESE TERMS

GARI may amend these Terms from time to time.

Changes may be necessary because of:

Changes to our Services;
Changes to our Website;
New technology;
Changes in business practices;
Changes in applicable legal or regulatory requirements;
Changes to our learning platform; or
Other legitimate operational reasons.

The updated Terms will be published on the Website with a revised "Last Updated" date.

Where a material change affects an existing contractual relationship, GARI will provide appropriate notice where required.

5. USE OF THE WEBSITE

You may use the Website for legitimate purposes, including to:

Learn about GARI;
Review our Services;
Explore programmes and courses;
Submit enquiries;
Register for programmes;
Access authorised learning materials;
Communicate with GARI; and
Use other functionality provided by GARI.

You must not use the Website:

For unlawful purposes;
To commit fraud;
To impersonate another person or organisation;
To introduce malware or malicious code;
To interfere with Website operation;
To gain unauthorised access to systems;
To access another person's account;
To collect personal information without authorisation;
To distribute spam;
To scrape restricted content;
To reproduce protected content without permission;
To circumvent security controls; or
In any manner that could damage GARI, its systems, users or reputation.

6. WEBSITE CONTENT

GARI seeks to ensure that information published on the Website is accurate and reasonably current.

However, Website Content is provided primarily for general informational purposes.

GARI does not guarantee that:

All information will always be complete;
All information will always be current;
The Website will always be available;
The Website will be completely error-free;
All Services will always be available; or
The Website will operate without interruption.

Information about specific Services, programme dates, fees, availability or contractual commitments should be confirmed directly with GARI.

7. PROFESSIONAL INFORMATION

Information made available through the Website, courses, articles, publications, presentations or other learning materials is intended for general educational and professional development purposes.

Unless expressly stated otherwise, such information does not constitute:

Legal advice;
Financial advice;
Investment advice;
Tax advice;
Medical advice;
Accounting advice;
Regulatory advice; or
Other professional advice requiring a specific professional engagement.

Users should obtain appropriate professional advice where required.

8. CONSULTANCY AND PROFESSIONAL SERVICES

Where a Client engages GARI for consultancy or professional Services, the specific engagement may be governed by a separate written agreement.

This may include:

Proposal;
Engagement letter;
Statement of work;
Consultancy agreement;
Service agreement;
Purchase order; or
Other written contract.

The separate agreement may specify:

Scope of work;
Deliverables;
Fees;
Payment terms;
Timelines;
Responsibilities;
Confidentiality;
Intellectual property;
Data protection;
Liability; and
Other relevant contractual terms.

Where there is an inconsistency between these general Terms and a specific written agreement, the specific written agreement will normally govern the relevant engagement.

9. PROGRAMMES, COURSES AND TRAINING

GARI may provide:

Online courses;
Physical training;
Workshops;
Seminars;
Executive education;
Governance programmes;
Leadership programmes;
Professional development programmes; and
Other learning activities.

Programme information may include:

Course description;
Learning objectives;
Duration;
Delivery method;
Fees;
Eligibility requirements;
Registration requirements;
Assessment requirements;
Completion requirements; and
Certification requirements.

GARI may reasonably modify programme content, instructors, schedules, delivery methods or learning materials where necessary.

Where material changes significantly affect a participant's programme, GARI will provide appropriate communication where reasonably practicable.

10. REGISTRATION

Where registration is required, you must provide accurate and complete information.

You are responsible for ensuring that:

Your name is correct;
Your email address is accurate;
Your contact details are current;
You meet applicable eligibility requirements;
You provide information reasonably required for participation; and
Information submitted on behalf of an organisation is authorised.

GARI may decline or cancel registration where:

Information is inaccurate or fraudulent;
Eligibility requirements are not met;
Payment requirements are not satisfied;
A programme reaches capacity;
A programme is cancelled;
There is a legitimate security concern; or
Continued participation would create a legal or operational risk.

11. USER ACCOUNTS

Certain Services may require you to create an account.

You are responsible for:

Keeping your account information accurate;
Maintaining the confidentiality of your password;
Protecting your login credentials;
Preventing unauthorised access;
Notifying GARI of suspected account compromise.

You must not:

Share your account with another person;
Sell or transfer your account;
Permit unauthorised access;
Use another person's account; or
Attempt to bypass account security.

GARI may suspend or terminate accounts where there is reasonable evidence of misuse, fraud, unauthorised access or violation of these Terms.

12. ONLINE LEARNING PLATFORM

GARI may use an external Learning Platform to provide online education and training.

Use of the Learning Platform may also be subject to the platform provider's:

Terms of use;
Privacy policy;
Security requirements; and
Acceptable-use policies.

Where the Learning Platform processes personal data on GARI's behalf, GARI will seek to ensure that appropriate data protection arrangements are in place where required by applicable Data Protection Laws.

Where another organisation controls the processing of personal data on its own behalf, that organisation may be the relevant data controller for that processing.

13. DATA PROTECTION AND GDPR

GARI is committed to respecting applicable data protection requirements.

Where the GDPR applies to GARI's processing activities, GARI will process personal data in accordance with applicable GDPR requirements.

This may include requirements relating to:

Lawfulness, fairness and transparency;
Purpose limitation;
Data minimisation;
Accuracy;
Storage limitation;
Integrity and confidentiality;
Accountability;
Data subject rights;
Data security;
Data breach management;
International data transfers; and
Appropriate relationships with data processors.

The processing of personal data by GARI is further explained in our Privacy Policy.

14. DATA CONTROLLER AND DATA PROCESSOR ROLES

Depending on the particular relationship and processing activity, GARI may act as:

Data Controller

Where GARI determines the purposes and means of processing personal data.

Data Processor

Where GARI processes personal data on behalf of another organisation and in accordance with that organisation's documented instructions.

The applicable role will depend on the nature of the Service.

Where GARI acts as a processor and the GDPR applies, the parties may enter into a Data Processing Agreement (DPA) containing the required provisions concerning:

Subject matter and duration;
Nature and purpose of processing;
Categories of personal data;
Categories of data subjects;
Confidentiality;
Security measures;
Sub-processors;
Assistance with data subject rights;
Personal data breaches;
Data protection impact assessments where applicable;
International transfers;
Return or deletion of data; and
Audit or compliance requirements.

Where a DPA is required, it will form part of the contractual arrangements between the parties.

15. DATA SUBJECT RIGHTS

Where the GDPR applies, individuals may have rights including:

Right to be informed;
Right of access;
Right to rectification;
Right to erasure;
Right to restriction of processing;
Right to data portability;
Right to object;
Right to withdraw consent where consent is the legal basis; and
Rights concerning certain automated decision-making and profiling.

The availability of a particular right depends on the circumstances and applicable law.

GARI will handle valid data subject requests in accordance with applicable Data Protection Laws.

Further information is provided in the GARI Privacy Policy.

16. INTELLECTUAL PROPERTY

Unless otherwise stated, intellectual property rights in the Website and GARI Content belong to GARI or are used by GARI under an appropriate licence.

This may include:

GARI's name;
GARI logo;
Brand identity;
Website design;
Text;
Graphics;
Photographs;
Videos;
Presentations;
Course materials;
Training frameworks;
Templates;
Publications;
Reports;
Educational resources; and
Other original content.

Nothing in these Terms transfers ownership of GARI's intellectual property to you.

17. PERMITTED USE OF COURSE MATERIALS

Where you have legitimately obtained access to GARI course materials, you may use them for the intended educational or professional purpose for which access was provided.

Unless GARI gives written permission, you must not:

Reproduce course materials;
Sell course materials;
Publish course materials;
Upload materials to another platform;
Distribute materials to third parties;
Modify materials for commercial use;
Create derivative commercial products; or
Share paid-access content with unauthorised persons.

18. COPYRIGHT INFRINGEMENT

If you believe that material published on the Website infringes your intellectual property rights, please contact GARI with sufficient information to enable us to investigate the matter.

GARI may remove or restrict access to content where reasonably necessary while investigating a legitimate complaint.

19. USE OF GARI'S NAME AND BRAND

You may not use GARI's:

Name;
Logo;
Trademark;
Brand identity;
Publications; or
Other protected brand elements

in a way that suggests that GARI endorses, sponsors or is affiliated with an individual, organisation, product or service without prior written permission.

20. USER-GENERATED CONTENT

Where GARI permits users to submit:

Comments;
Reviews;
Feedback;
Testimonials;
Questions;
Photographs;
Documents; or
Other content,

you remain responsible for the material you submit.

You must not submit material that:

Is unlawful;
Is defamatory;
Is fraudulent;
Infringes intellectual property rights;
Contains malicious software;
Discloses confidential information without authorisation;
Violates another person's privacy;
Is threatening, abusive or discriminatory; or
Otherwise violates applicable law.

Where you submit content for publication or use by GARI, you confirm that you have the necessary rights and permissions to do so.

Where publication of identifiable personal information requires consent, GARI will obtain appropriate consent where required.

21. CONFIDENTIALITY

GARI and its Clients may exchange confidential information in the course of providing or receiving Services.

Each party should take reasonable measures to protect confidential information.

Confidential information may include:

Business information;
Financial information;
Commercial strategies;
Client information;
Personal data;
Proprietary processes;
Trade secrets;
Internal documents;
Unpublished reports; and
Other information reasonably understood to be confidential.

Confidentiality obligations do not normally apply to information that:

Is publicly available without breach of confidentiality;
Was lawfully known before disclosure;
Is independently developed;
Is lawfully obtained from another source; or
Must be disclosed by law or lawful authority.

Specific confidentiality obligations may be established in a separate agreement.

22. FEES AND PAYMENT

Where fees apply, the applicable price and payment requirements will be communicated before registration or engagement where reasonably practicable.

Unless otherwise agreed:

Fees must be paid according to the stated payment terms;
Programme registration may not be confirmed until required payment is received;
GARI may suspend access to paid Services where amounts remain unpaid;
Additional work outside an agreed scope may incur additional charges.

Prices may change for future programmes or engagements.

Confirmed contractual prices will be governed by the applicable agreement.

23. TAXES AND OTHER CHARGES

Applicable taxes, levies or statutory charges may be added to fees where required.

Where applicable, such charges will be identified on invoices or other payment documentation.

24. CANCELLATIONS AND REFUNDS

Specific programmes or Services may have their own cancellation and refund terms.

Where specific terms are provided, those terms will apply.

Where no specific cancellation policy has been provided, GARI will consider requests based on:

The nature of the Service;
Whether the Service has already been delivered;
Costs already incurred;
The applicable contractual agreement;
The timing of the cancellation request; and
Applicable law.

Nothing in these Terms is intended to remove any mandatory right to cancellation, refund or other remedy that cannot lawfully be excluded.

25. CANCELLATION OR RESCHEDULING BY GARI

GARI may cancel, postpone or reschedule a programme because of circumstances including:

Insufficient registration;
Instructor availability;
Technical problems;
Operational requirements;
Security concerns;
Force majeure;
Changes in applicable requirements; or
Other circumstances beyond GARI's reasonable control.

Where reasonably practicable, GARI will notify affected participants.

Where a paid programme is cancelled by GARI, any applicable refund, transfer or alternative arrangement will be determined in accordance with the programme terms and applicable law.

26. CERTIFICATES

Where a course provides a certificate, participants must satisfy the applicable completion requirements.

These may include:

Attendance;
Completion of required modules;
Completion of assessments;
Minimum assessment scores;
Completion of assignments;
Payment of required fees.

Unless expressly stated otherwise, a GARI certificate does not represent:

A university degree;
A statutory professional licence;
A government qualification;
A regulated professional accreditation; or
Any other qualification not expressly identified by GARI.

GARI may withhold or revoke a certificate where there is evidence of serious misconduct, fraud, identity misrepresentation or failure to satisfy programme requirements.

27. LEARNING AND PROFESSIONAL INTEGRITY

Participants are expected to demonstrate honesty and integrity.

Participants must not:

Submit another person's work as their own;
Falsify learning records;
Misrepresent attendance;
Manipulate assessment results;
Share restricted assessment materials;
Circumvent course requirements;
Provide false information; or
Engage in other dishonest conduct.

GARI may investigate suspected misconduct and may take appropriate action.

28. THIRD-PARTY SERVICES

The Website or Services may use or link to third-party services, including:

Learning platforms;
Payment providers;
Analytics services;
Hosting providers;
Communication platforms;
Social media platforms;
Video platforms; and
Other technology providers.

Third-party services may have their own terms and privacy policies.

GARI is not responsible for third-party services that it does not control.

Where a third party processes personal data on GARI's behalf and applicable data protection law requires a data processing arrangement, GARI will seek to establish the appropriate contractual safeguards.

29. INTERNATIONAL DATA TRANSFERS

Where personal data is transferred outside the European Economic Area and the GDPR applies, GARI will use an appropriate lawful transfer mechanism recognised under applicable Data Protection Laws.

Such mechanisms may include:

An adequacy decision;
Standard Contractual Clauses;
Approved safeguards;
Other legally recognised transfer mechanisms.

The specific safeguards applicable to a particular service may be set out in the relevant contractual documentation or Data Processing Agreement.

30. WEBSITE SECURITY

You must not attempt to:

Gain unauthorised access;
Circumvent security controls;
Introduce malware;
Launch denial-of-service attacks;
Access restricted systems;
Interfere with Website infrastructure;
Conduct unauthorised vulnerability testing;
Scrape protected content; or
Obtain another user's credentials.

GARI may restrict access and take appropriate action where it reasonably believes that Website security has been compromised.

31. WEBSITE AVAILABILITY

GARI will make reasonable efforts to maintain Website availability.

However, the Website may be temporarily unavailable because of:

Maintenance;
Updates;
Technical failures;
Hosting issues;
Network interruptions;
Cybersecurity incidents;
Third-party service outages; or
Other circumstances beyond GARI's reasonable control.

GARI does not guarantee uninterrupted availability.

32. DISCLAIMER

To the extent permitted by applicable law, the Website and general Website Content are provided on an "as available" basis.

GARI does not guarantee that:

The Website will be uninterrupted;
The Website will be completely error-free;
Content will always be accurate or current;
The Website will be free of security vulnerabilities;
All Services will always be available; or
The Website will meet every user's particular requirements.

33. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, GARI will not be responsible for indirect, incidental, special or consequential losses arising from use of the Website or Services.

Such losses may include, where legally permissible:

Loss of profits;
Loss of business opportunities;
Loss of anticipated savings;
Loss of data;
Business interruption; or
Other indirect economic loss.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

For professional Services, any additional limitation of liability may be established in the applicable engagement agreement.

34. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify GARI and its directors, officers, employees, consultants and representatives against reasonable claims, losses, liabilities and expenses arising from:

Your breach of these Terms;
Your unlawful use of the Website;
Your misuse of GARI Content;
Your infringement of another person's intellectual property;
Your fraudulent activity; or
Your violation of applicable law.

This provision does not apply to the extent that the relevant loss results from conduct for which GARI cannot lawfully exclude or transfer responsibility.

35. FORCE MAJEURE

GARI will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances beyond its reasonable control.

These circumstances may include:

Natural disasters;
Epidemics or pandemics;
War;
Terrorism;
Civil unrest;
Government action;
Strikes;
Power failures;
Internet or telecommunications failures;
Cybersecurity incidents;
Major technology failures;
Third-party platform failures; or
Other circumstances beyond reasonable control.

GARI will take reasonable steps to minimise disruption and resume Services when reasonably possible.

36. SUSPENSION AND TERMINATION

GARI may suspend or terminate access to the Website or Services where reasonably necessary, including where:

These Terms are breached;
There is unlawful activity;
An account is misused;
Website security is compromised;
Fraudulent information is provided;
Required payments remain outstanding; or
Continued access presents a material risk to GARI or another user.

Termination does not affect rights or obligations that arose before termination.

Provisions concerning intellectual property, confidentiality, payment obligations, data protection, liability and other provisions intended to survive termination will continue to apply.

37. PRIVACY AND DATA PROTECTION

GARI's processing of personal data is governed by its Privacy Policy.

The Privacy Policy explains:

What personal data GARI collects;
Why it is collected;
How it is used;
The legal bases for processing where applicable;
How long information is retained;
How information is protected;
When information may be shared;
International transfers; and
Individual data protection rights.

Where the GDPR applies, GARI will process personal data in accordance with applicable GDPR requirements.

38. COMPLAINTS

If you have a complaint about the Website or Services, please contact GARI first and provide sufficient information for us to investigate the matter.

We will make reasonable efforts to review and address legitimate complaints.

Where a complaint concerns personal data and the GDPR applies, you may also exercise your data protection rights and, where appropriate, lodge a complaint with a competent data protection supervisory authority.

39. DISPUTE RESOLUTION

Where a dispute arises concerning the Website or Services, the parties should first attempt to resolve the matter through good-faith communication.

Where appropriate, the parties may consider:

Negotiation;
Mediation;
Other appropriate alternative dispute resolution mechanisms; or
Formal legal proceedings.

Specific Client agreements may establish their own dispute-resolution procedures.

40. GOVERNING LAW AND JURISDICTION

These Terms are intended to operate across GARI's international activities.

The governing law and jurisdiction applicable to a particular contractual relationship may depend on:

The location of the parties;
The nature of the Services;
The applicable contractual agreement;
Mandatory applicable law; and
Any jurisdiction expressly agreed between the parties.

For individual consultancy or commercial engagements, the applicable governing law and jurisdiction should be expressly stated in the relevant engagement agreement.

Nothing in these Terms is intended to exclude mandatory legal protections applicable to an individual or organisation.

41. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision should, where legally possible, be interpreted or modified only to the extent necessary to make it enforceable.

42. NO WAIVER

Failure by GARI to enforce any provision of these Terms immediately does not constitute a waiver of its right to enforce that provision later.

Any waiver must be made in accordance with applicable law.

43. ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without GARI's prior written consent where such consent is required.

GARI may assign or transfer its rights and obligations where reasonably necessary in connection with a restructuring, merger, acquisition, transfer of business or similar transaction, subject to applicable law.

44. ENTIRE AGREEMENT

These Terms, together with:

The GARI Privacy Policy;
Any applicable Cookie Policy;
Programme-specific terms;
Registration terms;
Consultancy agreements;
Statements of work;
Data Processing Agreements; and
Other contractual documents expressly incorporated into an agreement,

constitute the applicable terms governing your use of the relevant Website or Services.

Where a specific written agreement exists, that agreement will govern the relevant engagement where it conflicts with these general Terms.

45. NO EMPLOYMENT, PARTNERSHIP OR AGENCY

Use of the Website or Services does not create an:

Employment relationship;
Partnership;
Joint venture;
Agency relationship; or
Fiduciary relationship

between you and GARI unless expressly established through a separate written agreement.

46. ACCESSIBILITY

GARI aims to make its Website and Services accessible to users with different needs.

If you experience difficulty accessing the Website or a GARI service, please contact us so that we can consider appropriate and reasonable measures to improve accessibility.

47. FEEDBACK

GARI welcomes feedback about its Website, courses and Services.

Where you provide non-confidential feedback, GARI may use that feedback to improve its Website, programmes, learning materials and Services.

Where feedback contains personal data, GARI will process that information in accordance with its Privacy Policy and applicable Data Protection Laws.

48. ELECTRONIC COMMUNICATIONS

By communicating with GARI electronically, you acknowledge that communications may be conducted through electronic means, including email, online forms and learning platforms.

Where permitted by applicable law, electronic communications may be used for:

Service administration;
Programme registration;
Contractual communications;
Account management;
Invoices;
Course communications;
Customer support; and
Other legitimate business purposes.

49. NOTICES

Where GARI is required to provide notice under these Terms, notices may be provided through:

Email;
The Website;
The Learning Platform;
Account notifications; or
Other reasonable communication methods.

You are responsible for ensuring that your contact information remains accurate.

50. CONTACT GARI

For questions concerning these Terms, please contact:

GARI Governance Consultancy Services

Email: info@gariconsultants.com

Website: https://gariconsultants.com/

Telephone:

Address:

51. RELATED POLICIES

These Terms should be read together with the following GARI policies and documents where applicable:

Privacy Policy
Cookie Policy
Data Processing Agreement
Programme-Specific Terms
Course Registration Terms
Consultancy Engagement Agreements

These documents should be made readily accessible through the GARI Website.

52. EFFECTIVE DATE

Effective Date: 9 September 2026

Last Updated: 9 September 2026

GARI may update these Terms in accordance with Section 4.